Draft for legal review
Version 2.0 · effective 15 November 2026
Digital items
SparCoins are added to your account as soon as your payment is confirmed, so a purchase can't be cancelled once the SparCoins have arrived, except as below or where the law says otherwise.
When we refund
If you were charged and didn't receive your SparCoins, or you were charged twice for one order, we refund the payment to the card or mobile money account you paid with. Ask within 14 days at support@pro-spar.com (or Report a bug) with the payment reference from your receipt.
What a refund does
A refund takes the bundle's SparCoins back from your account. If you have already spent some of them, we take back what is left and may limit the account until the rest is settled.
Disputes and chargebacks
If you dispute a payment with your bank or mobile money provider, the SparCoins from that payment are taken back if the dispute is decided in your favour. Disputing a payment you did make, to keep the SparCoins, breaks the Terms of Service.